Last updated: [June 2, 2024]

Thank you for shopping at dstoolstore. dstoolstore is committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase for any reason, dstoolstore offers a 30-day return policy. You have 30 days (from the date you received the item) to request a return. Unfortunately, dstoolstore will not be able to accept returns beyond this period.

Return Conditions

The item must be in original, unused and unworn condition. It should be returned in its original packaging.

Return Process

1. For returns, please contact us via email: dstoolstore@gmail.com.
2. We will provide you with a unique return number and a product return form in pdf format
3. Print and fill out the product return form, put it in the box and return it to our company warehouse address (dstoolatoe+”return code”, +86 15834272985, Monte Carlo Shop S5-6, Jianshe South Road, Xinfu District, Xinzhou City, Shanxi Province, 034000, China)
4. After receiving the package, we will process your refund.

*For your safety, we recommend that you use a tracked mail service. We are not responsible for any issues related to lost or damaged packages.

*For non-quality returns, you need to bear the logistics costs incurred by returning the product.

Damage and Problems

After receiving your order, please inspect the product carefully. If the product has a manufacturing defect or is damaged in transit, or the device has a functional defect, please return the product and we will refund the full purchase price and bear all return logistics costs.

Product Inspection and Acceptance Instructions

To ensure that you can enjoy the best shopping experience when you receive the goods, please carefully check and accept the package when signing for it.

• External packaging inspection: First, please check whether the external packaging is intact. If the external packaging is obviously damaged or damaged, it is recommended to take photos in front of the courier for record so as to make a claim later.
• Product internal inspection: After opening the package, first verify the order to ensure that the goods you received are consistent with the model, quantity, power, size, etc. of the goods listed in the order. Please carefully check the appearance of the device for any scratches, cracks, deformation or other physical damage, and confirm that all accessories and attachments (such as tools, manuals, warranty cards, etc.) that come with the device are complete.
• Functional testing: If conditions permit, try to perform basic functional tests on the device to ensure that the device can operate normally. If the device fails to start or malfunctions, or if you find any of the problems listed above, please contact our customer service team immediately and we will provide a solution as soon as possible.

Refund process

Please submit your return request via email. Include your order number and the reason for the return. It is advisable to attach photos or videos as evidence to facilitate a quicker product exchange or refund.
We will respond to your return request within 24 hours.
We will send you the return address if your return complies with our return policy.
Method of return: Courier
After shipping the product back to our return address, please send us the tracking number of the shipment.
If you paid via PayPal, the refund will be sent to your PayPal account within 3 business days. If you paid by credit card or debit card, the refund will be processed by your issuing bank within 7 business days after we receive the returned goods or cancellation request. For further inquiries, please contact your issuing bank.
Please Note:

If the return is due to the buyer’s reasons, the buyer is responsible for the shipping costs of the return or exchange. The specific cost will depend on the courier company selected.
If the return is due to the seller’s fault, such as receiving damaged or incorrect items, the consumer will not be responsible for the shipping costs associated with the return or exchange.

Replacement of Products

We do not offer exchanges, and the quickest way to exchange products is to return the product and purchase a new one separately.

Timeouts for non-delivery

Please contact dstoolstore within 15 days of the estimated delivery date to confirm the package status and initiate an investigation. Once the package is confirmed lost, a refund will be made to your original payment method within 3 business days.

Cancelling an order after ordering

All orders can be canceled before shipment. Please notify dstoolstore to cancel the order before dstoolstore sends the tracking number to your email address. After confirmation of cancellation, dstoolstore will refund your original payment method within 3 business days.

Please note that after receiving the tracking number sent by dstoolstore, that is, after the order is shipped, it cannot be cancelled. You can only wait for the package to arrive and enter the return process due to customer reasons

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us.